EFFECTIVE COMMUNICATION FOR ADMINISTRATIVE ASSISTANTS: VERBAL AND WRITTEN SKILLS

About Course

This 80-hour online course is designed to enhance the communication skills of administrative assistants, focusing on both verbal and written communication. The course will cover key techniques for clear, concise, and professional communication, with an emphasis on the specific demands of administrative roles. Participants will explore strategies for improving their writing for emails, reports, and memos, as well as effective verbal communication in meetings, calls, and day-to-day interactions. The course also includes practical exercises, real-world scenarios, and tips for navigating challenging communication situations.

Improve clarity and professionalism in written communications.
Develop and implement effective verbal communication techniques for meetings and calls.
Enhance active listening skills and apply them in various administrative scenarios.
Write business correspondence, reports, and memos with confidence and accuracy.
Manage cross-cultural communication in diverse workplace environments.
Adapt communication styles to different stakeholders, including executives, clients, and team members.
Apply conflict resolution and negotiation skills in communication.

Course Content

MODULE 1: FOUNDATIONS OF EFFECTIVE COMMUNICATION

Introduction

00:00
Introduction to Communication Principles and Models

00:00
Barriers to Effective Communication and How to Overcome Them

00:00
Understanding Your Audience and Tailoring Your Message

00:00
The Role of an Administrative Assistant in Workplace Communication

00:00

MODULE 2: VERBAL COMMUNICATION SKILLS FOR ADMINISTRATIVE ASSISTANTS

MODULE 3: WRITTEN COMMUNICATION SKILLS FOR ADMINISTRATIVE ASSISTANTS

MODULE 4: ADVANCED COMMUNICATION TECHNIQUES

MODULE 5: DIGITAL AND REMOTE COMMUNICATION

MODULE 6: CASE STUDIES AND ASSESSMENT

MODULE 1: INTRODUCTION TO BUSINESS EMAIL ETIQUETTE

MODULE 2: STRUCTURING PROFESSIONAL EMAILS

MODULE 3: LANGUAGE, TONE, AND STYLE IN BUSINESS EMAILS

MODULE 4: MANAGING EMAIL CORRESPONDENCE AND WORKFLOW

MODULE 5: ADDRESSING COMMON EMAIL MISTAKES

MODULE 6: HANDLING DIFFICULT AND SENSITIVE EMAIL SITUATIONS

MODULE 7: BEST PRACTICES FOR EMAIL SECURITY AND COMPLIANCE

MODULE 8: CASE STUDIES AND PRACTICAL APPLICATION

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About Course

What Will You Learn?

Course Content

MODULE 1: FOUNDATIONS OF EFFECTIVE COMMUNICATION

Introduction

Introduction to Communication Principles and Models

Barriers to Effective Communication and How to Overcome Them

Understanding Your Audience and Tailoring Your Message

The Role of an Administrative Assistant in Workplace Communication

MODULE 2: VERBAL COMMUNICATION SKILLS FOR ADMINISTRATIVE ASSISTANTS

Introduction

Building Confidence in Public Speaking and Presentations

Mastering Telephone Etiquette and Professional Calls

Effective Communication in Meetings: Facilitating and Contributing

Active Listening and Responding Appropriately in Conversations

Navigating Difficult Conversations with Diplomacy and Tact

MODULE 3: WRITTEN COMMUNICATION SKILLS FOR ADMINISTRATIVE ASSISTANTS

Introduction

Writing Professional Emails: Structure, Tone, and Etiquette

Preparing Clear and Concise Reports and Memos

Crafting Effective Business Proposals and Invitations

Understanding and Using Appropriate Business Terminology

Proofreading and Editing: Ensuring Accuracy and Clarity

MODULE 4: ADVANCED COMMUNICATION TECHNIQUES

Introduction

Non-Verbal Communication: Body Language, Tone, and Gestures

Cross-Cultural Communication: Respecting Diversity in the Workplace

Communicating Under Pressure: Remaining Calm and Professional

Conflict Resolution Strategies for Administrative Assistants

Handling Challenging Personalities and Situations

MODULE 5: DIGITAL AND REMOTE COMMUNICATION

Introduction

Effective Virtual Communication Tools (Email, Video Conferencing, and Instant Messaging)

Professionalism in Remote Communication: Best Practices for Virtual Assistants

Managing Virtual Meetings and Webinars

Enhancing Digital Communication for Global Teams

MODULE 6: CASE STUDIES AND ASSESSMENT

Real-World Case Studies: Analyzing Communication Scenarios

Final Assessment

MODULE 1: INTRODUCTION TO BUSINESS EMAIL ETIQUETTE

Introduction

The Role of Email in Professional Communication

Importance of Email Etiquette in the Workplace

Basic Email Components and Structure

Common Types of Business Emails (Formal vs. Informal)

MODULE 2: STRUCTURING PROFESSIONAL EMAILS

Introduction

Crafting Effective Subject Lines

Writing Clear and Concise Email Messages

Proper Use of Salutations and Closings

Formatting for Readability and Impact

MODULE 3: LANGUAGE, TONE, AND STYLE IN BUSINESS EMAILS

Introduction

Adapting Tone Based on Audience and Context

Polite and Professional Language Usage

Avoiding Misinterpretations and Ambiguities

Cultural Considerations in Global Communication

MODULE 4: MANAGING EMAIL CORRESPONDENCE AND WORKFLOW

Introduction

Efficiently Managing Replies and Threads

Using CC, BCC, and “Reply All” Appropriately

Organizing Your Inbox for Productivity

Techniques for Handling High-Volume Email Traffic

MODULE 5: ADDRESSING COMMON EMAIL MISTAKES

Introduction

Avoiding Common Pitfalls (Spelling, Grammar, Tone)

Handling Miscommunications and Conflicts

Preventing Email Fatigue and Overload

Recognizing and Correcting Email Faux Pas

MODULE 6: HANDLING DIFFICULT AND SENSITIVE EMAIL SITUATIONS

Introduction

Delivering Bad News or Negative Feedback

Responding to Complaints and Criticisms Professionally

Escalating Issues or Concerns via Email

Defusing Tense or Hostile Situations

MODULE 7: BEST PRACTICES FOR EMAIL SECURITY AND COMPLIANCE

Introduction

Protecting Sensitive Information in Emails

Ensuring Compliance with Data Privacy Laws and Company Policies

Recognizing and Avoiding Phishing and Email Scams