CONFLICT MANAGEMENT TRAINING: STRATEGIES FOR RESOLUTION AND COLLABORATION

About Course

The “Conflict Management Training” course equips professionals with the skills, tools, and techniques needed to effectively handle and resolve conflicts in workplace settings. This comprehensive 80-hour program focuses on understanding the dynamics of conflict, communication strategies, emotional intelligence, and negotiation techniques to foster collaboration and productivity. Participants will learn practical approaches to identify sources of conflict, mediate disputes, and implement conflict resolution strategies that align with organizational goals.

Understand the nature, causes, and dynamics of conflict in professional settings.
Develop advanced communication and negotiation skills for resolving disputes.
Learn techniques to manage emotions and foster emotional intelligence in conflict situations.
Acquire the ability to mediate conflicts and promote collaborative problem-solving.
Build strategies for creating a positive and harmonious workplace environment.

Course Content

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

Introduction

00:00
Introduction to Conflict Management

00:00
Types and Causes of Workplace Conflicts

00:00
Understanding the Conflict Resolution Process

00:00
The Role of Emotional Intelligence in Conflict

00:00

MODULE 2: EFFECTIVE COMMUNICATION IN CONFLICT RESOLUTION

MODULE 3: NEGOTIATION AND MEDIATION TECHNIQUES

MODULE 4: ADVANCED CONFLICT MANAGEMENT STRATEGIES

MODULE 5: PRACTICAL APPLICATIONS OF CONFLICT MANAGEMENT

MODULE 6: SUSTAINING A POSITIVE WORK ENVIRONMENT

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About Course

What Will You Learn?

Course Content

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

Introduction

Introduction to Conflict Management

Types and Causes of Workplace Conflicts

Understanding the Conflict Resolution Process

The Role of Emotional Intelligence in Conflict

MODULE 2: EFFECTIVE COMMUNICATION IN CONFLICT RESOLUTION

Introduction

Active Listening and Empathy

Assertive Communication Techniques

Overcoming Barriers to Effective Communication

Managing Miscommunication and Misinformation

MODULE 3: NEGOTIATION AND MEDIATION TECHNIQUES

Introduction

Fundamentals of Negotiation

Collaborative vs. Competitive Negotiation Strategies

Mediation Skills and Best Practices

Resolving Deadlocks and Rebuilding Relationships

MODULE 4: ADVANCED CONFLICT MANAGEMENT STRATEGIES

Introduction

Identifying and Addressing Organizational Conflict

Preventing Conflicts Through Policy and Training

Managing Team Conflicts and Group Dynamics

Cultural Sensitivity in Conflict Resolution

MODULE 5: PRACTICAL APPLICATIONS OF CONFLICT MANAGEMENT

Introduction

Analyzing Case Studies of Conflict Scenarios

Role-Playing and Simulations

Implementing Conflict Management Plans

Evaluating Conflict Resolution Outcomes

MODULE 6: SUSTAINING A POSITIVE WORK ENVIRONMENT

Introduction

Building a Conflict-Resilient Organization

Promoting Collaboration and Teamwork

Creating Policies for Conflict Prevention

Continuous Improvement in Conflict Management

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