ENGLISH GRAMMAR FUNDAMENTALS FOR CALL CENTER PROFESSIONALS

About Course

This course is designed to help call center professionals master the essential elements of English grammar for clear, effective, and professional communication with customers. A strong foundation in grammar is critical for ensuring that call center agents provide accurate, confident, and customer-friendly service. Through practical exercises, real-world scenarios, and interactive lessons, participants will gain the skills necessary to enhance their communication, improve customer satisfaction, and avoid common language errors. The course will cover key grammar topics such as sentence structure, verb tenses, punctuation, and common mistakes to ensure fluency and professionalism in every customer interaction.

Understand and apply basic English grammar rules in customer service contexts.
Speak and write clearly with correct grammar to enhance customer understanding.
Improve sentence structure and communication flow for better customer engagement.
Correctly use verb tenses, prepositions, and articles in professional settings.
Eliminate common grammar mistakes that can lead to miscommunication with customers.
Enhance listening skills for better understanding of customer inquiries and responses.
Apply proper punctuation and capitalization in customer interactions, both written and spoken.
Build confidence in delivering clear, grammatically correct responses to customers.
Develop strategies to explain complex grammar concepts simply to customers when necessary.
Achieve a high level of language proficiency to provide outstanding customer service.

Course Content

ENGLISH 101

Form

00:48
Present Past Tenses

01:02
Future Imperative Modal Verbs

00:46
Interrogative Negative Forms

01:20
Definition of Reported Speech

01:01
Reporting Statement

01:03
Reporting Statement 2

01:10
Past Simple

01:43
Must Conditional Sentence

01:18
Time Expressions

01:15
Time Expressions Modals

01:11
Conditional Sentences Type

01:06
The Past Progressive

01:14
Tenses Adverb

00:58
Reporting Verbs

01:23
Reporting Verb Questions

01:04
Reported Questions

01:24
Prepositions

01:28
Prepositions of Time

01:21
Prepositions of Time 2

00:53
Prepositions of Time 3

01:46
Prepositions of Time 4

01:03
Prepositions of Time 5

00:45
Prepositions of Time 6

00:45
Prepositions of Time 7

01:56
Preposition of Place

01:21
Prepositions of Place 2

01:13
Prepositions of Place 3

01:07
Prepositions of Movement

01:08
Prepositions of Movement 2

01:18

MODULE 1: INTRODUCTION TO ENGLISH GRAMMAR

Introduction

00:00
Parts of Speech Overview

00:00
Nouns and Pronouns

00:00
Nouns

00:00
Pronouns

00:00
Verbs and Verb Tenses

00:00
Verbs

00:00
The Verb “To Be”

00:00
Past Tense

00:00
Present Tense

00:00
Future Tense

00:00
Simple Present Tence

00:00
Present Perfect Tense

00:00
Present Progressive Tense

00:00
Present Perfect Progressive Tense

00:00
Simple Past Tense

00:00
Past Perfect Tense

00:00
Past Progressive Tense

00:00
Past Perfect Progressive Tense

00:00
Simple Future Tense

00:00
Future Perfect Tense

00:00
Future Progressive Tense

00:00
Future Perfect Progressive Tense

00:00
Adjectives and Adverbs

00:00
Adjectives

00:00
Adverbs

00:00
Parts of Speech

MODULE 2: SENTENCE STRUCTURE AND PUNCTUATION

Introduction

00:00
Understanding Sentence Structure

00:00
Types of Sentences

00:00
Simple Sentence

00:00
Compound Sentence

00:00
Complex Sentence

00:00
Punctuation Rules and Usage

00:00
Capitalization and Abbreviations

00:00
Capitalization

00:00
Abbreviations

00:00
Quiz 2

MODULE 3: ADVANCED GRAMMAR CONCEPTS

MODULE 4: PRACTICAL EXERCISES AND APPLICATIONS

BASIC ENGLISH GRAMMAR COURSE

Introduction

06:51
Asking Personal Information

01:30:00
Spelling

08:02
Understanding Subject Pronouns

07:19
Verb To Be and Contractions

05:57
Let’s Keep in Touch Activity

00:00
Greetings Introduction and Farewell

07:04
Formal and Personal Titles

06:05
Possessive Adjectives

08:02
Three Basic Forms of the Verb To Be

08:34
Let’s Meet and Greet Activity

00:00
Occupations and Articles a/an

10:02
Wh Questions

05:46
Countries and Nationalities

06:30
It’s All Greek to Me Activity

00:00

MODULE 1: INTRODUCTION TO ENGLISH GRAMMAR FOR CALL CENTERS

MODULE 2: SENTENCE STRUCTURE AND CLARITY

MODULE 3: VERB TENSES AND CONSISTENCY

MODULE 4: PROPER USE OF ARTICLES AND PREPOSITIONS

MODULE 5: PUNCTUATION AND CAPITALIZATION

MODULE 6: COMMON GRAMMAR MISTAKES IN CALL CENTERS

MODULE 7: ENHANCING CUSTOMER COMMUNICATION THROUGH GRAMMAR

MODULE 8: FINAL REVIEW AND APPLICATION

GRAMMAR

READING COMPREHENSION

TIPS IN WRITING AN ESSAY

HOW TO GET YOUR CERTIFICATE

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About Course

What Will You Learn?

Course Content

ENGLISH 101

Form

Present Past Tenses

Future Imperative Modal Verbs

Interrogative Negative Forms

Definition of Reported Speech

Reporting Statement

Reporting Statement 2

Past Simple

Must Conditional Sentence

Time Expressions

Time Expressions Modals

Conditional Sentences Type

The Past Progressive

Tenses Adverb

Reporting Verbs

Reporting Verb Questions

Reported Questions

Prepositions

Prepositions of Time

Prepositions of Time 2

Prepositions of Time 3

Prepositions of Time 4

Prepositions of Time 5

Prepositions of Time 6

Prepositions of Time 7

Preposition of Place

Prepositions of Place 2

Prepositions of Place 3

Prepositions of Movement

Prepositions of Movement 2

MODULE 1: INTRODUCTION TO ENGLISH GRAMMAR

Introduction

Parts of Speech Overview

Nouns and Pronouns

Nouns

Pronouns

Verbs and Verb Tenses

Verbs

The Verb “To Be”

Past Tense

Present Tense

Future Tense

Simple Present Tence

Present Perfect Tense

Present Progressive Tense

Present Perfect Progressive Tense

Simple Past Tense

Past Perfect Tense

Past Progressive Tense

Past Perfect Progressive Tense

Simple Future Tense

Future Perfect Tense

Future Progressive Tense

Future Perfect Progressive Tense

Adjectives and Adverbs

Adjectives

Adverbs

Parts of Speech

MODULE 2: SENTENCE STRUCTURE AND PUNCTUATION

Introduction

Understanding Sentence Structure

Types of Sentences

Simple Sentence

Compound Sentence

Complex Sentence

Punctuation Rules and Usage

Capitalization and Abbreviations

Capitalization

Abbreviations

Quiz 2

MODULE 3: ADVANCED GRAMMAR CONCEPTS

Introduction

Subject-Verb Agreement

Subject-Verb Agreement Part 2

Conditional Sentences

Relative Clauses and Pronouns