MASTERING ADMINISTRATIVE SKILLS: A COMPREHENSIVE TRAINING PROGRAM FOR ADMINISTRATIVE ASSISTANTS IN THE PHILIPPINES

About Course

This comprehensive 80-hour training program is designed to equip administrative assistants in the Philippines with the skills, knowledge, and strategies necessary to excel in their roles. The course covers essential administrative competencies, including organizational management, communication, time management, problem-solving, and technology utilization. Participants will learn best practices tailored to the Philippine workplace environment, empowering them to become indispensable contributors to their organizations.

By the end of this program, participants will have enhanced their capabilities to handle complex tasks, streamline processes, and foster a productive and professional work environment.

Develop organizational and multitasking skills to manage daily administrative responsibilities effectively.
Enhance communication and interpersonal skills for internal and external interactions.
Utilize time management techniques to prioritize tasks and meet deadlines efficiently.
Gain proficiency in technology tools and software essential for administrative roles.
Solve workplace problems and resolve conflicts using structured methodologies.
Strengthen knowledge of Philippine labor laws, workplace ethics, and compliance requirements.
Foster professional growth and leadership potential in administrative roles.

Course Content

MODULE 1: FUNDAMENTALS OF ADMINISTRATIVE EXCELLENCE

Welcome

00:00
Introduction to Administrative Assistant Roles and Responsibilities

00:00
Workplace Ethics and Professionalism

00:00
Work Ethics

00:00
Professionalism

00:00
Professionalism Part 2

00:00
Customer Service and Communication Skills

00:00
Essential Skills for Administrative Success

00:00

ADMINISTRATIVE OFFICE PROCEDURES

Getting Started

00:50
Why Your Office Needs Administrative Procedures

04:15
Gathering The Right Tools

03:18
Identifying Procedures To Include

03:13
Top 5 Procedures To Record

03:52
What To Include In Your Binder I

03:53
What To Include In Your Binder II

03:05
Organizing Your Binder

03:16
What Not To Include In The Procedure Guide

03:20
Share Office Procedure Guide

02:54
Successfully Executing the Guide

03:20
Wrapping Up

00:51

ADMINISTRATIVE SUPPORT

MODULE 2: OFFICE EQUIPMENT AND SOFTWARE

MICROSOFT EXCEL FOR BEGINNERS

Introduction

00:38
Overview of Excel

03:33
The Excel Ribbon

02:39
Basic Operations with Rows and Columns

01:45
Data Entry in Excel

03:00
Introduction to Formatting

05:40
Introduction to Excel Functions

03:42
Cut, Copy and Paste

02:10
Paste Special

01:17
Format Cells

05:24

GOOGLE SHEETS

Introduction

01:17
How to Get the Most Out of This Course

01:43
Getting Familiar with Google Sheets and Google Drive Layouts

05:08
Creating and Organizing Documents

03:04
Data Entry and Cell Navigation

06:44
Simple Formulas for Essential Statistics

18:15
Cross Tabular Calculations

10:24
Creating a Summary Page and Sub Pages

02:42
Formatting Headings Texts and Columns

06:35
Cross Tabular Formulas for the Summary Page

08:07
V-LOOK UP Drop Downs

07:34
Data Selection

06:54
Average Sum IFs

08:00
V-LOOK UP Expanded

05:28
Concatenation

08:20
Quick Effective Visualization

06:29
Categorical Quantitative Variables

06:00
Quantitative Variable Extensions

06:17
Customizing Charts

09:04

GOOGLE CALENDAR

MODULE 3: EFFECTIVE COMMUNICATION SKILLS

PUBLIC SPEAKING

How to Give a Technical Speech Public Speaking

02:54
Learn the Easiest Thing to Present a Question

02:17
How to Recover from Making a Mistake in a Speech Public Speaking

02:15
Build Confidence Through Notes

02:31
How to Use a Teleprompter Public Speaking

03:36
Make the Right Risk Assessment

02:12
How to Dress for a Speech Public Speaking

02:36
You will Sound Natural and Relax

02:46
How to Give a Sales Presentation Public Speaking

02:10
The Ultimate Confidence Builder

06:10
How to Give a Motivational Speech Public Speaking

03:03
Conclusion to Public Speaking in Meetings

01:51
How to Sound Conversational in a Speech Public Speaking

02:21

MODULE 4: OFFICE DOCUMENTS, FILES, AND RECORDS MANAGEMENT

MODULE 5: OFFICE EVENTS AND SCHEDULES MANAGEMENT

MODULE 6: TIME MANAGEMENT AND PRODUCTIVITY

TIME MANAGEMENT

MODULE 7: DATA SECURITY AND CONFIDENTIALITY

PRODUCTIVITY FOR PROCRASTINATORS

Thank You for Signing Up

00:00
3 Steps for Getting More Done

02:11
3 Ways to Increase Your Business Productivity

02:06
4 Daily Habits That Will Dramatically Increase Your Productivity

02:04
5 Tips for Getting More Done in Less Time

02:15
5 Ways to Use Technology to Increase Your Productivity

02:21
6 Habits That Will Kill Your Productivity

02:36
6 Rules for Getting More Accomplished While Working Less

02:18
How to Become More Productive and Achieve Your Goals

02:09
How to Use Parkinsons Law to Get More Done

01:43
Top 5 Productivity Hacks for Procrastinators

02:11
Why Do You Procrastinate

00:00
Set Goals to Stop Putting Things Off

00:00
Task Too Daunting? Here’s the Solution.

00:00
Get the Hard Stuff Out of The Way

00:00
Are You Hanging Out With the Right Crowd

00:00
Stop Beating Yourself Up!

00:00

MODULE 8: TEAMWORK AND CONFLICT MANAGEMENT

MODULE 9: PROBLEM-SOLVING AND DECISION-MAKING

MODULE 10: ADMINISTRATIVE SUPPORT FOR ORGANIZATIONAL SUCCESS

MODULE 11: PHILIPPINE LABOR LAWS AND WORKPLACE COMPLIANCE

MODULE 12: FINAL ASSESSMENT AND REVIEW

HOW TO GET YOUR CERTIFICATE

Student Ratings & Reviews

5.0

Total 1 Rating

1 Rating

0 Rating

JOHN TERESO AGAPITO

18 hours ago

Very Nice

About Course

What Will You Learn?

Course Content

MODULE 1: FUNDAMENTALS OF ADMINISTRATIVE EXCELLENCE

Welcome

Introduction to Administrative Assistant Roles and Responsibilities

Workplace Ethics and Professionalism

Work Ethics

Professionalism

Professionalism Part 2

Customer Service and Communication Skills

Essential Skills for Administrative Success

ADMINISTRATIVE OFFICE PROCEDURES

Getting Started

Why Your Office Needs Administrative Procedures

Gathering The Right Tools

Identifying Procedures To Include

Top 5 Procedures To Record

What To Include In Your Binder I

What To Include In Your Binder II

Organizing Your Binder

What Not To Include In The Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

ADMINISTRATIVE SUPPORT

Administrative Support

MODULE 2: OFFICE EQUIPMENT AND SOFTWARE

Introduction

Overview of Office Equipment

Computer Hardware and Software

Microsoft Office Suite (Word, Excel, PowerPoint)

Microsoft Word Tutorial

Microsoft Powerpoint Tutorial

MICROSOFT EXCEL FOR BEGINNERS

Introduction

Overview of Excel

The Excel Ribbon

Basic Operations with Rows and Columns

Data Entry in Excel

Introduction to Formatting

Introduction to Excel Functions

Cut, Copy and Paste

Paste Special

Format Cells

GOOGLE SHEETS

Introduction

How to Get the Most Out of This Course

Getting Familiar with Google Sheets and Google Drive Layouts

Creating and Organizing Documents

Data Entry and Cell Navigation

Simple Formulas for Essential Statistics

Cross Tabular Calculations

Creating a Summary Page and Sub Pages

Formatting Headings Texts and Columns

Cross Tabular Formulas for the Summary Page

V-LOOK UP Drop Downs

Data Selection

Average Sum IFs

V-LOOK UP Expanded

Concatenation

Quick Effective Visualization

Categorical Quantitative Variables

Quantitative Variable Extensions

Customizing Charts

GOOGLE CALENDAR

Google Calendar

MODULE 3: EFFECTIVE COMMUNICATION SKILLS

Introduction

Mastering Verbal and Non-Verbal Communication

Written Communication (Emails, Letters, Memos)

Email and Business Writing Essentials

Verbal Communication (Phone, Video Conferencing, Meetings)

Managing Difficult Conversations and Conflict

PUBLIC SPEAKING

How to Give a Technical Speech Public Speaking

Learn the Easiest Thing to Present a Question

How to Recover from Making a Mistake in a Speech Public Speaking

Build Confidence Through Notes

How to Use a Teleprompter Public Speaking