ADVANCED CASHIERING AND TELLERING MANAGEMENT

About Course

This course is designed to provide participants with the foundational knowledge and skills required for cashiering and tellering roles in various financial institutions and retail settings. The course will cover essential topics such as handling cash transactions, balancing cash drawers, customer service, security protocols, and banking procedures. Participants will also learn about key ethical practices and fraud prevention measures to ensure the integrity of financial operations.

This 8-hour training will include theoretical lessons, hands-on exercises, simulations, and role-playing to prepare participants for real-world cash-handling environments.

Understand the role and responsibilities of a cashier.
Operate a POS system and process various types of transactions.
Provide courteous and efficient customer service.
Handle cash, issue receipts, and give accurate change.
Follow basic store policies on returns, exchanges, and loss prevention.
Perform simple end-of-day cashier duties such as reconciliation and reporting.
Understand the basic functions and responsibilities of a cashier and teller in retail and banking settings.
Master cash-handling techniques, including receiving, counting, and disbursing cash accurately.
Learn to operate cashier and teller machines (e.g., cash registers, money counters) efficiently.
Process various types of transactions, such as payments, deposits, withdrawals, and money transfers.
5. Apply customer service skills to handle client inquiries, complaints, and transactions professionally.
Understand the importance of balancing cash drawers and managing discrepancies.
Identify and prevent fraud, counterfeiting, and other security breaches.
8. Learn compliance with banking regulations and ethical standards in financial transactions.
Familiarize with common banking software and basic accounting concepts related to cash and tellering operations.

Course Content

MODULE 1: CASHIERING FUNDAMENTALS

Introduction
Lesson 1: Role of the Cashier in Retail and Service Operations

00:00
Lesson 2: Professionalism, Work Ethics, and Appearance

00:00

MODULE 2: POINT-OF-SALE (POS) OPERATION

MODULE 3: CUSTOMER SERVICE ESSENTIALS

MODULE 4: CASH HANDLING AND END-OF-DAY PROCEDURES

MODULE 5: POS CASHIER TRAINING

Introduction

00:00
Ringing Up Sales

00:00
The User Menu

00:00
Batch Sales Report
Operational Settings

00:00
Terminal Details
Admin Controls

00:00
Printer Settings

00:00
Other Settings

00:00
Administrative Settings
Reports

00:00
Z Reading

MODULE 1: INTRODUCTION TO CASHIERING AND TELLERING

MODULE 2: CASH HANDLING TECHNIQUES

MODULE 3: OPERATING CASHIER AND TELLER MACHINES

MODULE 4: TRANSACTION PROCESSING AND CUSTOMER SERVICE

MODULE 5: BALANCING AND RECONCILING CASH DRAWERS

MODULE 6: SECURITY MEASURES AND FRAUD PREVENTION

MODULE 7: USING BANKING SOFTWARE AND SYSTEMS

MODULE 8: PRACTICAL APPLICATIONS AND CASE STUDIES

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About Course

What Will You Learn?

Course Content

MODULE 1: CASHIERING FUNDAMENTALS

Introduction

Lesson 1: Role of the Cashier in Retail and Service Operations

Lesson 2: Professionalism, Work Ethics, and Appearance

MODULE 2: POINT-OF-SALE (POS) OPERATION

Introduction

Lesson 1: Overview of POS Equipment and Tools

Lesson 2: Step-by-Step Transaction Processing (Cash, Card, Digital Payments)

Lesson 3: Basic Troubleshooting and Error Handling

MODULE 3: CUSTOMER SERVICE ESSENTIALS

Introduction

Lesson 1: Greeting and Engaging with Customers

Lesson 2: Managing Common Customer Concerns

Lesson 3: Communication, Patience, and Positive Language

MODULE 4: CASH HANDLING AND END-OF-DAY PROCEDURES

Introduction

Lesson 1: Counting, Issuing Change, and Receipt Management

Lesson 2: Reconciling Sales, Submitting Reports, and Loss Prevention Tips

MODULE 5: POS CASHIER TRAINING

Introduction

Ringing Up Sales

The User Menu

Batch Sales Report

Operational Settings

Terminal Details

Admin Controls

Printer Settings

Other Settings

Administrative Settings

Reports

Z Reading

MODULE 1: INTRODUCTION TO CASHIERING AND TELLERING

Introduction

Lesson 1: Overview of Cashiering and Tellering Roles

Lesson 2: Key Differences Between Retail and Bank Cashiering

Lesson 3: Ethical Standards and Professionalism in Cash Handling

Lesson 4: Regulatory Compliance in Financial Institutions (Philippines)

MODULE 2: CASH HANDLING TECHNIQUES

Introduction

Lesson 1: Receiving and Disbursing Cash: Procedures and Best Practices

Lesson 2: Counting Techniques and Currency Identification

Lesson 3: Handling Foreign Currency Exchange

Lesson 4: Managing Large Cash Transactions

MODULE 3: OPERATING CASHIER AND TELLER MACHINES

Introduction

Lesson 1: Introduction to Cash Registers and Teller Machines

Lesson 2: Operating Cash Counters, Scanners, and ATMs

Lesson 3: Using Point-of-Sale (POS) Systems and Teller Software

Lesson 4: Troubleshooting Machine Issues and Reporting Malfunctions

MODULE 4: TRANSACTION PROCESSING AND CUSTOMER SERVICE

Introduction

Lesson 1: Processing Sales, Payments, and Transfers

Lesson 2: Handling Deposits, Withdrawals, and Loan Payments

Lesson 3: Resolving Customer Discrepancies and Complaints

Lesson 4: Upselling Financial Products and Services

MODULE 5: BALANCING AND RECONCILING CASH DRAWERS

Introduction

Lesson 1: End-of-Day Balancing Procedures

Lesson 2: Identifying and Managing Discrepancies

Lesson 3: Auditing Cash Registers and Teller Stations

Lesson 4: Reporting and Documenting Daily Cash Transactions

MODULE 6: SECURITY MEASURES AND FRAUD PREVENTION

Introduction

Lesson 1: Identifying Counterfeit Currency

Lesson 2: Common Fraud Schemes in Cashiering and Tellering

Lesson 3: Security Protocols and Safeguards

Lesson 4: Reporting Suspicious Activities and Fraudulent Transactions

MODULE 7: USING BANKING SOFTWARE AND SYSTEMS

Introduction

Lesson 1: Overview of Common Banking Software (e.g., Finacle, BancNet)

Lesson 2: Data Entry for Cash Transactions

Lesson 3: Accessing Client Accounts and Transaction Histories

Lesson 4: Generating and Analyzing Financial Reports

MODULE 8: PRACTICAL APPLICATIONS AND CASE STUDIES

Introduction

Lesson 1: Real-Life Simulation Exercises for Cashiering and Tellering

Lesson 2: Problem-Solving in Cash-Related Scenarios