BASIC CASHIER MANAGEMENT

Categories: Business
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About Course

This intensive 8-hour training program introduces participants to the essential knowledge and skills required for effective cashiering. The course covers cashier responsibilities, proper handling of transactions, POS operation, customer service techniques, and basic cash management. Designed for new cashiers and entry-level staff, the course combines lectures, demonstrations, and hands-on activities to prepare learners for real-world cashier roles across retail, food, or service industries.

What Will You Learn?

  • Understand the role and responsibilities of a cashier.
  • Operate a POS system and process various types of transactions.
  • Provide courteous and efficient customer service.
  • Handle cash, issue receipts, and give accurate change.
  • Follow basic store policies on returns, exchanges, and loss prevention.
  • Perform simple end-of-day cashier duties such as reconciliation and reporting.

Course Content

MODULE 1: CASHIERING FUNDAMENTALS

  • Introduction
  • Lesson 1: Role of the Cashier in Retail and Service Operations
    00:00
  • Lesson 2: Professionalism, Work Ethics, and Appearance
    00:00

MODULE 2: POINT-OF-SALE (POS) OPERATION

MODULE 3: CUSTOMER SERVICE ESSENTIALS

MODULE 4: CASH HANDLING AND END-OF-DAY PROCEDURES

POS CASHIER TRAINING

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