BASIC CASHIERING AND TELLERING MANAGEMENT

About Course

This course is designed to provide participants with the foundational knowledge and skills required for cashiering and tellering roles in various financial institutions and retail settings. The course will cover essential topics such as handling cash transactions, balancing cash drawers, customer service, security protocols, and banking procedures. Participants will also learn about key ethical practices and fraud prevention measures to ensure the integrity of financial operations.

This 16-hour training will include theoretical lessons, hands-on exercises, simulations, and role-playing to prepare participants for real-world cash-handling environments.

Understand the role and responsibilities of a cashier.
Operate a POS system and process various types of transactions.
Provide courteous and efficient customer service.
Handle cash, issue receipts, and give accurate change.
Follow basic store policies on returns, exchanges, and loss prevention.
Perform simple end-of-day cashier duties such as reconciliation and reporting.
Understand the basic functions and responsibilities of a cashier and teller in retail and banking settings.
Master cash-handling techniques, including receiving, counting, and disbursing cash accurately.
Learn to operate cashier and teller machines (e.g., cash registers, money counters) efficiently.
Process various types of transactions, such as payments, deposits, withdrawals, and money transfers.
5. Apply customer service skills to handle client inquiries, complaints, and transactions professionally.
Understand the importance of balancing cash drawers and managing discrepancies.
Identify and prevent fraud, counterfeiting, and other security breaches.
8. Learn compliance with banking regulations and ethical standards in financial transactions.
Familiarize with common banking software and basic accounting concepts related to cash and tellering operations.

Course Content

PRE-ASSESSMENT

Behavioral Assessment

MODULE 1: INTRODUCTION TO CASHIERING AND TELLERING

MODULE 2: CASH HANDLING TECHNIQUES

MODULE 3: TRANSACTION PROCESSING AND CUSTOMER SERVICE

MODULE 4: BALANCING AND RECONCILING CASH DRAWERS

MODULE 5: SECURITY MEASURES AND FRAUD PREVENTION

MODULE 6: PRACTICAL APPLICATIONS AND CASE STUDIES

POST-ASSESSMENT

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About Course

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Course Content

PRE-ASSESSMENT

Behavioral Assessment

MODULE 1: INTRODUCTION TO CASHIERING AND TELLERING

Introduction

Lesson 1: Overview of Cashiering and Tellering Roles

Lesson 2: Key Differences Between Retail and Bank Cashiering

Lesson 3: Ethical Standards and Professionalism in Cash Handling

Lesson 4: Regulatory Compliance in Financial Institutions (Philippines)

Quiz 1

MODULE 2: CASH HANDLING TECHNIQUES

Introduction

Lesson 1: Receiving and Disbursing Cash: Procedures and Best Practices

Lesson 2: Counting Techniques and Currency Identification

Lesson 3: Handling Foreign Currency Exchange

Lesson 4: Managing Large Cash Transactions

Quiz 2

MODULE 3: TRANSACTION PROCESSING AND CUSTOMER SERVICE

Introduction

Lesson 1: Processing Sales, Payments, and Transfers

Lesson 2: Handling Deposits, Withdrawals, and Loan Payments

Lesson 3: Resolving Customer Discrepancies and Complaints

Lesson 4: Upselling Financial Products and Services

QUIZ 3

MODULE 4: BALANCING AND RECONCILING CASH DRAWERS

Introduction

Lesson 1: End-of-Day Balancing Procedures

Lesson 2: Identifying and Managing Discrepancies

Lesson 3: Auditing Cash Registers and Teller Stations

Lesson 4: Reporting and Documenting Daily Cash Transactions

Quiz 4

MODULE 5: SECURITY MEASURES AND FRAUD PREVENTION

Introduction

Lesson 1: Identifying Counterfeit Currency

Lesson 2: Common Fraud Schemes in Cashiering and Tellering

Lesson 3: Security Protocols and Safeguards

Lesson 4: Reporting Suspicious Activities and Fraudulent Transactions

Quiz 5

MODULE 6: PRACTICAL APPLICATIONS AND CASE STUDIES

Introduction

Lesson 1: Real-Life Simulation Exercises for Cashiering and Tellering

Lesson 2: Problem-Solving in Cash-Related Scenarios

Lesson 3: Group Discussions on Best Practices

QUIZ 6

POST-ASSESSMENT

Behavioral Assessment

Student Ratings & Reviews

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