CONFLICT MANAGEMENT TRAINING

About Course

Conflict is inevitable in both personal and professional settings, but when managed effectively, it can lead to stronger relationships, improved teamwork, and organizational growth. This Conflict Management Training course provides learners with the knowledge, tools, and techniques to recognize, analyze, and resolve conflicts constructively. Through theory, case studies, role-plays, and real-life applications, participants will learn strategies for handling disagreements, managing difficult personalities, and fostering a culture of collaboration.

1. Define the nature, types, and sources of conflict in various settings.
2. Understand the psychological, cultural, and organizational factors influencing conflict.
3. Apply effective conflict resolution styles, models, and negotiation techniques.
4. Develop communication and active listening skills to manage disputes.
5. Mediate conflicts within teams and organizations using structured approaches.
6. Implement strategies to prevent conflict and promote a positive workplace culture.
7. Evaluate conflict management interventions and their outcomes.

Course Content

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

Introduction

00:00
Introduction to Conflict Management

00:00
Types and Causes of Workplace Conflicts

00:00
Understanding the Conflict Resolution Process

00:00
The Role of Emotional Intelligence in Conflict

00:00

MODULE 2: EFFECTIVE COMMUNICATION IN CONFLICT RESOLUTION

MODULE 3: NEGOTIATION AND MEDIATION TECHNIQUES

MODULE 4: ADVANCED CONFLICT MANAGEMENT STRATEGIES

MODULE 5: PRACTICAL APPLICATIONS OF CONFLICT MANAGEMENT

MODULE 6: SUSTAINING A POSITIVE WORK ENVIRONMENT

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

MODULE 2: UNDERSTANDING HUMAN BEHAVIOR IN CONFLICT

MODULE 3: COMMUNICATION FOR CONFLICT RESOLUTION

MODULE 4: CONFLICT MANAGEMENT STYLES AND STRATEGIES

MODULE 5: NEGOTIATION AND MEDIATION SKILLS

MODULE 6: CONFLICT IN TEAMS AND ORGANIZATIONS

MODULE 7: PRACTICAL APPLICATIONS AND CASE STUDIES

MODULE 8: CONFLICT PREVENTION AND CONTINUOUS IMPROVEMENT

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About Course

What Will You Learn?

Course Content

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

Introduction

Introduction to Conflict Management

Types and Causes of Workplace Conflicts

Understanding the Conflict Resolution Process

The Role of Emotional Intelligence in Conflict

MODULE 2: EFFECTIVE COMMUNICATION IN CONFLICT RESOLUTION

Introduction

Active Listening and Empathy

Assertive Communication Techniques

Overcoming Barriers to Effective Communication

Managing Miscommunication and Misinformation

MODULE 3: NEGOTIATION AND MEDIATION TECHNIQUES

Introduction

Fundamentals of Negotiation

Collaborative vs. Competitive Negotiation Strategies

Mediation Skills and Best Practices

Resolving Deadlocks and Rebuilding Relationships

MODULE 4: ADVANCED CONFLICT MANAGEMENT STRATEGIES

Introduction

Identifying and Addressing Organizational Conflict

Preventing Conflicts Through Policy and Training

Managing Team Conflicts and Group Dynamics

Cultural Sensitivity in Conflict Resolution

MODULE 5: PRACTICAL APPLICATIONS OF CONFLICT MANAGEMENT

Introduction

Analyzing Case Studies of Conflict Scenarios

Role-Playing and Simulations

Implementing Conflict Management Plans

Evaluating Conflict Resolution Outcomes

MODULE 6: SUSTAINING A POSITIVE WORK ENVIRONMENT

Introduction

Building a Conflict-Resilient Organization

Promoting Collaboration and Teamwork

Creating Policies for Conflict Prevention

Continuous Improvement in Conflict Management

MODULE 1: FOUNDATIONS OF CONFLICT MANAGEMENT

Introduction

Lesson 1: Introduction to Conflict – Nature, Definitions, and Importance

Lesson 2: Types of Conflict – Interpersonal, Intragroup, Intergroup, and Organizational

Lesson 3: Sources and Causes of Conflict – Personality, Communication, Cultural, Structural, Resource-related

Lesson 4: Theories and Models of Conflict

MODULE 2: UNDERSTANDING HUMAN BEHAVIOR IN CONFLICT

Introduction

Lesson 1: Psychological Dimensions of Conflict

Lesson 2: Emotional Intelligence and Conflict Response

Lesson 3: Cultural Perspectives in Conflict Management

Lesson 4: Personality Styles and Their Impact on Conflict

MODULE 3: COMMUNICATION FOR CONFLICT RESOLUTION

Introduction

Lesson 1: The Role of Communication in Conflict Escalation and Resolution

Lesson 2: Active Listening and Empathy Skills

Lesson 3: Assertiveness vs. Aggressiveness in Communication

Lesson 4: Non-Verbal Communication and Conflict Dynamics

MODULE 4: CONFLICT MANAGEMENT STYLES AND STRATEGIES

Introduction

Lesson 1: The Thomas-Kilmann Conflict Mode Instrument (TKI)

Lesson 2: Avoiding, Accommodating, Competing, Compromising, and Collaborating

Lesson 3: Choosing the Right Strategy Based on Situations

Lesson 4: Balancing Individual and Organizational Needs

MODULE 5: NEGOTIATION AND MEDIATION SKILLS

Introduction

Lesson 1: Principles of Negotiation in Conflict Resolution

Lesson 2: Stages of Negotiation – Preparation, Bargaining, Closing, and Implementation

Lesson 3: Mediation Techniques and the Role of a Neutral Third Party

Lesson 4: Case Studies in Negotiation and Mediation

MODULE 6: CONFLICT IN TEAMS AND ORGANIZATIONS

Introduction

Lesson 1: Managing Conflict in Teams and Group Dynamics

Lesson 2: Conflict in Leadership and Decision-Making

Lesson 3: Workplace Conflict and Organizational Politics

Lesson 4: Building a Culture of Collaboration and Respect

MODULE 7: PRACTICAL APPLICATIONS AND CASE STUDIES

Introduction

Lesson 1: Real-Life Workplace Conflict Scenarios and Role-Playing

Lesson 2: Conflict Management in Customer Relations and Service Industries

Lesson 3: Conflict in Cross-Cultural and Global Organizations