DIGITAL TRANSFORMATION FOR ADMINISTRATIVE PROFESSIONALS: INTEGRATING ICT IN OFFICE OPERATIONS

About Course

This 80-hour online course equips administrative professionals with the essential knowledge, skills, and digital competencies required to thrive in a technology-driven workplace. It focuses on the practical integration of Information and Communication Technology (ICT) in daily office operations, including digital records management, online communication, workflow automation, data handling, cybersecurity awareness, and the ethical use of digital tools.

Participants will learn how to transition from traditional, manual administrative processes to efficient, secure, and compliant digital systems. The course emphasizes real-world applications in offices, schools, healthcare institutions, and government agencies in the Philippines, preparing learners to become future-ready administrative professionals who support organizational efficiency, transparency, and innovation.

1. Explain the concepts and principles of digital transformation in administrative work.
2. Identify and use appropriate ICT tools for office productivity and communication.
3. Apply digital solutions in records and document management.
4. Integrate ICT in workflow planning, scheduling, and task coordination.
5. Utilize cloud-based tools for collaboration and data storage.
6. Apply basic data management and reporting techniques using digital tools.
7. Practice cybersecurity awareness and data privacy compliance.
8. Use digital platforms for virtual meetings, customer service, and stakeholder engagement.
9. Demonstrate ethical, professional, and responsible use of ICT.
10. Develop a simple digital transformation plan for an administrative office.

Course Content

MODULE 1: INTRODUCTION TO INFORMATION TECHNOLOGY

Introduction
Lesson 1: What is Information Technology?

00:00
Lesson 2: Evolution of IT and Emerging Trends

00:00

MODULE 2: INFORMATION TECHNOLOGY FUNDAMENTALS

Lesson 1: Computing Devices

00:00
Lesson 2: Using a Workstation

00:00
Lesson 3: Working with OS

00:00
Lesson 4: Operating System Management
Lesson 5: Troubleshooting

00:00
Lesson 6: Using Data Types and Units

00:00
Lesson 7: Using Software Applications

00:00
Lesson 8: Programming and Software Development

00:00
Lesson 9: Using Databases

00:00
Lesson 10: System Components

00:00
Lesson 11: Working with Device Interfaces

00:00
Lesson 12: Using Peripheral Devices

00:00
Lesson 13: Using Storage Devices

00:00
Lesson 14: Using File Systems

00:00
Lesson 15: Networking Concepts

00:00
Lesson 16: Connecting to a Network

00:00
Lesson 17: Secure Web Browsing

00:00
Lesson 18: Using Shared Storage

00:00
Lesson 19: Using Mobile Devices

00:00
Lesson 20: Security

00:00
Lesson 21: Security Best Practices

00:00
Lesson 22: Using Access Controls

00:00
Lesson 23: Behavioral Security Concepts

00:00

MODULE 3: INFORMATION TECNOLOGY SKILLS

MODULE 4: INFORMATION TECHNOLOGY TECHNICAL SUPPORT

MODULE 5: GOOGLE DATA ANALYTICS

MODULE 1: INTRODUCTION TO DIGITAL TRANSFORMATION IN ADMINISTRATION

MODULE 2: ESSENTIAL ICT SKILLS FOR ADMINISTRATIVE PROFESSIONALS

MODULE 3: DIGITAL RECORDS AND DOCUMENT MANAGEMENT

MODULE 4: ICT-ENABLED COMMUNICATION AND COLLABORATION

MODULE 5: WORKFLOW AUTOMATION AND OFFICE PRODUCTIVITY TOOLS

MODULE 6: DATA MANAGEMENT AND BASIC ANALYTICS FOR ADMINISTRATORS

MODULE 7: CYBERSECURITY, DATA PRIVACY, AND DIGITAL ETHICS

MODULE 8: DIGITAL CUSTOMER SERVICE AND STAKEHOLDER ENGAGEMENT

MODULE 9: CHANGE MANAGEMENT AND DIGITAL MINDSET

MODULE 10: CAPSTONE PROJECT – DIGITAL TRANSFORMATION PLAN

HOW TO GET YOUR CERTIFICATE

Student Ratings & Reviews

5.0

Total 2 Ratings

2 Ratings

0 Rating

Mary Lyn Pascual

3 weeks ago

very informative and helpful

DONNAMEE ONGCAL

4 weeks ago

Glad to learn in my pace, and time.

About Course

What Will You Learn?

Course Content

MODULE 1: INTRODUCTION TO INFORMATION TECHNOLOGY

Introduction

Lesson 1: What is Information Technology?

Lesson 2: Evolution of IT and Emerging Trends

MODULE 2: INFORMATION TECHNOLOGY FUNDAMENTALS

Lesson 1: Computing Devices

Lesson 2: Using a Workstation

Lesson 3: Working with OS

Lesson 4: Operating System Management

Lesson 5: Troubleshooting

Lesson 6: Using Data Types and Units

Lesson 7: Using Software Applications

Lesson 8: Programming and Software Development

Lesson 9: Using Databases

Lesson 10: System Components

Lesson 11: Working with Device Interfaces

Lesson 12: Using Peripheral Devices

Lesson 13: Using Storage Devices

Lesson 14: Using File Systems

Lesson 15: Networking Concepts

Lesson 16: Connecting to a Network

Lesson 17: Secure Web Browsing

Lesson 18: Using Shared Storage

Lesson 19: Using Mobile Devices

Lesson 20: Security

Lesson 21: Security Best Practices

Lesson 22: Using Access Controls

Lesson 23: Behavioral Security Concepts

MODULE 3: INFORMATION TECNOLOGY SKILLS

Lesson 1: Information Technology for Beginners

Lesson 2: IT Skills Training Program for IT Beginners

Lesson 3: IT SKills Training Blogs & Complete A+ Summary

lesson 4: IT Support Skills Project | Active Directory, RSAT, Outlook, WDS Deployment

MODULE 4: INFORMATION TECHNOLOGY TECHNICAL SUPPORT

Lesson 1: Hardware and Operating Systems and Software Programming and Database

Lesson 2: Operating systems and Networking, Cybersecurity, Cloud computing, and Providing End-to-end Customer Support.

MODULE 5: GOOGLE DATA ANALYTICS

Lesson 1: Foundations: Data, Data, Everywhere, Google

Lesson 2: Ask Questions to Make Data-Driven Decisions

Lesson 3: Prepare Data for Exploration

Lesson 4: Process Data from Dirty to Clean

Lesson 5: Analyze Data to Answer Questions

Lesson 6: Share Data Through the Art of Visualization

Lesson 7: Data Analysis with R Programming

Lesson 8: Google Data Analytics Capstone

MODULE 1: INTRODUCTION TO DIGITAL TRANSFORMATION IN ADMINISTRATION

Introduction

Lesson 1: Understanding Digital Transformation

Lesson 2: The Evolving Role of Administrative Professionals

Lesson 3: ICT in the Modern Workplace

Lesson 4: Benefits and Challenges of ICT Integration

Lesson 5: Digital Readiness and Skills Assessment

MODULE 2: ESSENTIAL ICT SKILLS FOR ADMINISTRATIVE PROFESSIONALS

Introduction

Lesson 1: Computer Systems, Operating Systems, and File Management

Lesson 2: Productivity Software (Word Processing, Spreadsheets, Presentations)

Lesson 3: Email Management and Professional Online Communication

Lesson 4: Internet Research and Information Validation

Lesson 5: Basic Troubleshooting and Digital Best Practices

MODULE 3: DIGITAL RECORDS AND DOCUMENT MANAGEMENT

Introduction

Lesson 1: Principles of Electronic Records Management

Lesson 2: Document Digitization and File Organization

Lesson 3: Version Control and Document Tracking

Lesson 4: Cloud Storage and File Sharing Systems

Lesson 5: Legal, Compliance, and Retention Policies in the Philippines

MODULE 4: ICT-ENABLED COMMUNICATION AND COLLABORATION

Introduction

Lesson 1: Online Collaboration Tools and Platforms

Lesson 2: Virtual Meetings and Web Conferencing Tools

Lesson 3: Digital Etiquette and Professional Online Presence

Lesson 4: Managing Teams and Tasks Using Digital Tools

Lesson 5: Cross-Department and Remote Collaboration

MODULE 5: WORKFLOW AUTOMATION AND OFFICE PRODUCTIVITY TOOLS

Introduction

Lesson 1: Understanding Workflow and Process Mapping

Lesson 2: Digital Scheduling and Task Management Tools