DIGITAL TRANSFORMATION FOR ADMINISTRATIVE PROFESSIONALS: INTEGRATING ICT IN OFFICE OPERATIONS
About Course
This 80-hour online course equips administrative professionals with the essential knowledge, skills, and digital competencies required to thrive in a technology-driven workplace. It focuses on the practical integration of Information and Communication Technology (ICT) in daily office operations, including digital records management, online communication, workflow automation, data handling, cybersecurity awareness, and the ethical use of digital tools.
Participants will learn how to transition from traditional, manual administrative processes to efficient, secure, and compliant digital systems. The course emphasizes real-world applications in offices, schools, healthcare institutions, and government agencies in the Philippines, preparing learners to become future-ready administrative professionals who support organizational efficiency, transparency, and innovation.
What Will You Learn?
- 1. Explain the concepts and principles of digital transformation in administrative work.
- 2. Identify and use appropriate ICT tools for office productivity and communication.
- 3. Apply digital solutions in records and document management.
- 4. Integrate ICT in workflow planning, scheduling, and task coordination.
- 5. Utilize cloud-based tools for collaboration and data storage.
- 6. Apply basic data management and reporting techniques using digital tools.
- 7. Practice cybersecurity awareness and data privacy compliance.
- 8. Use digital platforms for virtual meetings, customer service, and stakeholder engagement.
- 9. Demonstrate ethical, professional, and responsible use of ICT.
- 10. Develop a simple digital transformation plan for an administrative office.
Course Content
MODULE 1: INTRODUCTION TO INFORMATION TECHNOLOGY
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Introduction
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Lesson 1: What is Information Technology?
00:00 -
Lesson 2: Evolution of IT and Emerging Trends
00:00
MODULE 2: INFORMATION TECHNOLOGY FUNDAMENTALS
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Lesson 1: Computing Devices
00:00 -
Lesson 2: Using a Workstation
00:00 -
Lesson 3: Working with OS
00:00 -
Lesson 4: Operating System Management
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Lesson 5: Troubleshooting
00:00 -
Lesson 6: Using Data Types and Units
00:00 -
Lesson 7: Using Software Applications
00:00 -
Lesson 8: Programming and Software Development
00:00 -
00:00
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Lesson 10: System Components
00:00 -
Lesson 11: Working with Device Interfaces
00:00 -
Lesson 12: Using Peripheral Devices
00:00 -
Lesson 13: Using Storage Devices
00:00 -
Lesson 14: Using File Systems
00:00 -
Lesson 15: Networking Concepts
00:00 -
Lesson 16: Connecting to a Network
00:00 -
Lesson 17: Secure Web Browsing
00:00 -
Lesson 18: Using Shared Storage
00:00 -
Lesson 19: Using Mobile Devices
00:00 -
Lesson 20: Security
00:00 -
Lesson 21: Security Best Practices
00:00 -
Lesson 22: Using Access Controls
00:00 -
Lesson 23: Behavioral Security Concepts
00:00
MODULE 3: INFORMATION TECNOLOGY SKILLS
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Lesson 1: Information Technology for Beginners
00:00 -
Lesson 2: IT Skills Training Program for IT Beginners
00:00 -
Lesson 3: IT SKills Training Blogs & Complete A+ Summary
00:00 -
lesson 4: IT Support Skills Project | Active Directory, RSAT, Outlook, WDS Deployment
00:00
MODULE 4: INFORMATION TECHNOLOGY TECHNICAL SUPPORT
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Lesson 1: Hardware and Operating Systems and Software Programming and Database
00:00 -
Lesson 2: Operating systems and Networking, Cybersecurity, Cloud computing, and Providing End-to-end Customer Support.
MODULE 5: GOOGLE DATA ANALYTICS
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Lesson 1: Foundations: Data, Data, Everywhere, Google
00:00 -
Lesson 2: Ask Questions to Make Data-Driven Decisions
00:00 -
Lesson 3: Prepare Data for Exploration
00:00 -
Lesson 4: Process Data from Dirty to Clean
00:00 -
Lesson 5: Analyze Data to Answer Questions
00:00 -
Lesson 6: Share Data Through the Art of Visualization
00:00 -
Lesson 7: Data Analysis with R Programming
00:00 -
Lesson 8: Google Data Analytics Capstone
00:00
MODULE 1: INTRODUCTION TO DIGITAL TRANSFORMATION IN ADMINISTRATION
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Introduction
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Lesson 1: Understanding Digital Transformation
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Lesson 2: The Evolving Role of Administrative Professionals
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Lesson 3: ICT in the Modern Workplace
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Lesson 4: Benefits and Challenges of ICT Integration
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Lesson 5: Digital Readiness and Skills Assessment
MODULE 2: ESSENTIAL ICT SKILLS FOR ADMINISTRATIVE PROFESSIONALS
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Introduction
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Lesson 1: Computer Systems, Operating Systems, and File Management
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Lesson 2: Productivity Software (Word Processing, Spreadsheets, Presentations)
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Lesson 3: Email Management and Professional Online Communication
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Lesson 4: Internet Research and Information Validation
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Lesson 5: Basic Troubleshooting and Digital Best Practices
MODULE 3: DIGITAL RECORDS AND DOCUMENT MANAGEMENT
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Introduction
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Lesson 1: Principles of Electronic Records Management
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Lesson 2: Document Digitization and File Organization
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Lesson 3: Version Control and Document Tracking
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Lesson 4: Cloud Storage and File Sharing Systems
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Lesson 5: Legal, Compliance, and Retention Policies in the Philippines
MODULE 4: ICT-ENABLED COMMUNICATION AND COLLABORATION
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Introduction
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Lesson 1: Online Collaboration Tools and Platforms
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Lesson 2: Virtual Meetings and Web Conferencing Tools
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Lesson 3: Digital Etiquette and Professional Online Presence
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Lesson 4: Managing Teams and Tasks Using Digital Tools
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Lesson 5: Cross-Department and Remote Collaboration
MODULE 5: WORKFLOW AUTOMATION AND OFFICE PRODUCTIVITY TOOLS
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Introduction
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Lesson 1: Understanding Workflow and Process Mapping
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Lesson 2: Digital Scheduling and Task Management Tools
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Lesson 3: Automating Routine Administrative Tasks
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Lesson 4: Online Forms, Approvals, and E-Signatures
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Lesson 5: Measuring Productivity Using Digital Tools
MODULE 6: DATA MANAGEMENT AND BASIC ANALYTICS FOR ADMINISTRATORS
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Introduction
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Lesson 1: Basics of Data Collection and Encoding
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Lesson 2: Spreadsheet Applications for Administrative Data
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Lesson 3: Creating Simple Reports and Dashboards
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Lesson 4: Data Accuracy, Integrity, and Validation
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Lesson 5: Using Data for Decision Support
MODULE 7: CYBERSECURITY, DATA PRIVACY, AND DIGITAL ETHICS
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Introduction
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Lesson 1: Cybersecurity Threats in Office Environments
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Lesson 2: Safe Internet Practices and Password Management
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Lesson 3: Data Privacy Act of 2012 (RA 10173) for Administrators
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Lesson 4: Ethical Use of ICT and Digital Responsibility
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Lesson 5: Incident Reporting and Basic Risk Management
MODULE 8: DIGITAL CUSTOMER SERVICE AND STAKEHOLDER ENGAGEMENT
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Introduction
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Lesson 1: ICT in Frontline and Administrative Services
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Lesson 2: Managing Online Inquiries and Requests
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Lesson 3: Digital Feedback and Complaint Handling
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Lesson 4: CRM Tools for Administrative Use
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Lesson 5: Service Quality and Professionalism in Digital Platforms
MODULE 9: CHANGE MANAGEMENT AND DIGITAL MINDSET
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Introduction
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Lesson 1: Managing Change in Digital Transformation
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Lesson 2: Overcoming Resistance to Technology
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Lesson 3: Building a Digital Culture in the Office
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Lesson 4: Continuous Learning and Upskilling
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Lesson 5: Leadership Support and Team Engagement
MODULE 10: CAPSTONE PROJECT – DIGITAL TRANSFORMATION PLAN
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Introduction
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Lesson 1: Identifying Office Processes for Digital Improvement
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Lesson 2: Selecting Appropriate ICT Tools
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Lesson 3: Developing a Simple Digital Transformation Plan
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Lesson 4: Risk, Cost, and Sustainability Considerations
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