FUNDAMENTALS OF CASE INVESTIGATION: PROCEDURES, ETHICS, AND BEST PRACTICES

About Course

This comprehensive 16-hour online course equips learners with the essential knowledge, skills, and ethical foundations required to conduct fair, systematic, and legally sound case investigations. It covers the end-to-end investigation process—from receiving complaints and conducting fact-finding to evidence gathering, interviewing, report writing, and case resolution.

Designed for both public and private sector practitioners, the course emphasizes due process, ethical conduct, objectivity, and documentation standards while integrating real-life workplace and administrative case scenarios. Learners will gain practical tools and structured methodologies to ensure investigations are credible, defensible, and compliant with organizational policies and applicable laws.

This course is ideal for self-paced learning and can be used for professional development, upskilling, or certification programs.

1. Explain the principles, purpose, and scope of case investigations
2. Apply ethical standards and due process in all stages of investigation
3. Conduct preliminary assessments and fact-finding activities
4. Identify, collect, preserve, and evaluate documentary, physical, and testimonial evidence
5. Perform effective interviews and statement-taking techniques
6. Analyze facts objectively and distinguish facts from allegations and assumptions
7. Prepare clear, accurate, and legally defensible investigation reports
8. Handle cases involving misconduct, administrative violations, fraud, and workplace issues
9. Maintain confidentiality, impartiality, and professionalism throughout investigations
10. Recommend appropriate actions based on findings while observing due process

Course Content

MODULE 1: INTRODUCTION TO CASE INVESTIGATION

Introduction
Lesson 1 – Concept and Purpose of Case Investigation

00:00
Lesson 2 – Types of Cases: Administrative, Disciplinary, Criminal, and Workplace Cases

00:00
Lesson 3 – Roles and Responsibilities of an Investigator

00:00
Lesson 4 – Investigation vs. Audit vs. Inspection

00:00
Lesson 5 – Overview of Investigation Flow and Lifecycle

00:00
Quiz 1

MODULE 2: LEGAL FRAMEWORK AND DUE PROCESS

MODULE 3: ETHICS AND PROFESSIONAL STANDARDS IN INVESTIGATION

MODULE 4: CASE INTAKE AND PRELIMINARY ASSESSMENT

MODULE 5: EVIDENCE IDENTIFICATION AND COLLECTION

MODULE 6: INTERVIEWING AND STATEMENT-TAKING TECHNIQUES

MODULE 7: ANALYSIS, FINDINGS, AND CASE EVALUATION

MODULE 8: INVESTIGATION REPORT WRITING

MODULE 9: CASE RESOLUTION AND POST-INVESTIGATION ACTIONS

MODULE 10: PRACTICAL APPLICATIONS AND CASE STUDIES

Student Ratings & Reviews

5.0

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Mariecarl dela Peña

3 days ago

very comprehensive

About Course

What Will You Learn?

Course Content

MODULE 1: INTRODUCTION TO CASE INVESTIGATION

Introduction

Lesson 1 – Concept and Purpose of Case Investigation

Lesson 2 – Types of Cases: Administrative, Disciplinary, Criminal, and Workplace Cases

Lesson 3 – Roles and Responsibilities of an Investigator

Lesson 4 – Investigation vs. Audit vs. Inspection

Lesson 5 – Overview of Investigation Flow and Lifecycle

Quiz 1

MODULE 2: LEGAL FRAMEWORK AND DUE PROCESS

Introduction

Lesson 1 – Principles of Due Process and Fair Hearing

Lesson 2 – Rights of the Complainant and the Respondent

Lesson 3 – Burden of Proof and Standards of Evidence

Lesson 4 – Administrative vs. Criminal Liability

Lesson 5 – Legal Risks and Common Pitfalls in Investigations

Quiz 2

MODULE 3: ETHICS AND PROFESSIONAL STANDARDS IN INVESTIGATION

Introduction

Lesson 1 – Ethical Foundations of Case Investigation

Lesson 2 – Objectivity, Impartiality, and Integrity

Lesson 3 – Confidentiality and Data Privacy Considerations

Lesson 4 – Conflict of Interest and Investigator Bias

Lesson 5 – Ethical Dilemmas and Decision-Making

Quiz 3

MODULE 4: CASE INTAKE AND PRELIMINARY ASSESSMENT

Introduction

Lesson 1 – Receiving and Documenting Complaints

Lesson 2 – Assessing Jurisdiction and Authority

Lesson 3 – Determining Case Validity and Sufficiency

Lesson 4 – Planning the Investigation

Lesson 5 – Creating an Investigation Plan and Timeline

Quiz 4

MODULE 5: EVIDENCE IDENTIFICATION AND COLLECTION

Introduction

Lesson 1 – Types of Evidence: Documentary, Testimonial, Physical, Digital

Lesson 2 – Evidence Relevance, Credibility, and Admissibility

Lesson 3 – Collection and Preservation of Evidence

Lesson 4 – Handling Records, Emails, and Digital Evidence

Lesson 5 – Chain of Custody and Evidence Logs

Lesson 6 – Common Errors in Evidence Handling

Quiz 5

MODULE 6: INTERVIEWING AND STATEMENT-TAKING TECHNIQUES

Introduction

Lesson 1 – Interview Planning and Preparation

Lesson 2 – Types of Interviews: Complainant, Witness, Respondent

Lesson 3 – Questioning Techniques and Active Listening

Lesson 4 – Managing Difficult or Uncooperative Interviewees

Lesson 5 – Statement-Taking Standards and Documentation

Lesson 6 – Evaluating Credibility and Consistency of Statements

Quiz 6

MODULE 7: ANALYSIS, FINDINGS, AND CASE EVALUATION

Introduction

Lesson 1 – Organizing and Analyzing Evidence

Lesson 2 – Establishing Facts vs. Allegations

Lesson 3 – Corroboration and Contradictions

Lesson 4 – Applying Evidence to Alleged Violations

Lesson 5 – Determining Findings and Conclusions

Lesson 6 – Common Errors in Case Analysis

Quiz 7

MODULE 8: INVESTIGATION REPORT WRITING

Introduction

Lesson 1 – Purpose and Importance of Investigation Reports

Lesson 2 – Standard Report Structure and Components

Lesson 3 – Writing Clear, Objective, and Fact-Based Narratives

Lesson 4 – Presenting Evidence and Findings

Lesson 5 – Drafting Conclusions and Recommendations

Lesson 6 – Review, Validation, and Finalization of Reports

Quiz 8

MODULE 9: CASE RESOLUTION AND POST-INVESTIGATION ACTIONS

Introduction

Lesson 1 – Submitting Findings and Recommendations

Lesson 2 – Administrative Actions and Decision-Making

Lesson 3 – Case Closure and Record Management

Lesson 4 – Lessons Learned and Preventive Measures

Quiz 9

MODULE 10: PRACTICAL APPLICATIONS AND CASE STUDIES

Introduction